Miduoke (米多客) is positioned as an **omni-channel online customer service system**. It connects websites, WeChat, Weibo, Douyin, mini programs, SMS and apps, and provides intelligent customer service assistance.

## Omni-channel access and unified management

Miduoke supports mainstream channels such as websites, WeChat, Weibo, Douyin, mini programs, SMS and apps through one platform and one unified interface, enabling unified multi-channel communication and a consistent customer service experience.

## Shared information and connected data

PC and mobile customer service clients can share visitor profile information, PC chat records, mobile chat records, WeChat chat records and online message records, helping maintain continuity of customer service across multiple channels.

## Intelligent reception and assignment

Miduoke can identify different types of customers from different channels and intelligently assign them to customer service staff based on factors such as satisfaction, conversion rate, capability value, workload and priority for returning customers. When agents are busy, a robot can take over reception.

## Custom reception components and mobile service

The visitor chat interface is open and diversified. Enterprises can build reception components in different styles for their business applications, and embed them into websites, mobile H5 pages and WeChat official account articles. Mobile customer service supports one-stop access to call centers, enterprise websites, enterprise mobile apps, WeChat, Weibo, Douyin and mini programs, allowing staff to communicate with visitors by phone without a computer.

## Availability notes

The official site provides a free trial and downloads for Standard and Enterprise editions. The public pricing page returned a 404 error, so pricing details are not provided in the available source material.