Echatsoft（一洽） is positioned as a professional online customer service system solution for online consultation, intelligent customer service robots, and ticket support.

[Echat] is a professional online customer service system that can be connected through website, WeChat, APP, mini program, Weibo, Facebook, Line, WhatsApp, email, posts and other channels. It supports multi-channel access, ACD distribution, CRM, forms, quality inspection, reports, open API, business system integration, and more detailed records for conversations, messages, pushes, forms, and tickets.

[Ebot] is an intelligent robot system. It includes FAQ-based basic robots; business robots based on intelligent knowledge bases, business lexicons, semantic word segmentation, matching algorithms, and intelligent learning; and task-based robots based on natural language processing (NLP) and artificial intelligence (AI) technology.

[Esheet] is a ticket system where visitors can initiate external tickets through web, email, WeChat and other channels, while customer service can initiate internal tickets through the console. It supports cross-department automated ticket flow based on multi-route strategies, trigger rules, views, and macros.

The official site provides registration, demo experience, free experience, downloads, a help center, developer resources, support and services. Solutions are listed for marketing scenarios, e-commerce, cross-border service, multi-merchant platforms, games, foreign trade, education, finance, smart government, and group customer service. Finance and smart government materials mention private deployment support.