腾讯企点客服 Proprietary
Omnichannel intelligent service platform that helps enterprises reduce costs and improve efficiency.
Introduction
Tencent Qidian Customer Service (formerly upgraded from Marketing QQ) is an omnichannel intelligent service platform for online agents and customer service operations. It connects mainstream communication channels including QQ, web pages, mobile apps, WeChat Mini Programs, WeChat Official Accounts, and WeCom, with capabilities such as intelligent routing, text robots, customer service work orders, customer libraries, and data reports.
It is delivered as a SaaS product with PC and mobile clients for Windows, macOS, Android, and iOS. The official site does not list a self-hosted package or server configuration requirements; enterprises should prepare agent terminals, accounts, and integration resources as needed. For users in China, key considerations include WeChat ecosystem access, QQ relationship migration, cloud call center usage, and support from local service providers.
Customer serviceOmnichannel supportLive chatChatbotTicketingCall centerOpen APIData reports
Screenshots
Deployment
腾讯企点云端 SaaS 开通
适合希望免自建服务器、通过官网申请体验或购买后直接使用企点客服能力的企业。
Windows 客户端
适合客服或商通坐席在 Windows 电脑上安装官方客户端进行日常接待与协作。
macOS 客户端
适合使用 Mac 电脑的坐席安装官方客户端处理客户沟通。
Android 移动端
适合客服人员在安卓手机或平板上随时处理客户咨询。
iOS 移动端
适合使用 iPhone 或 iPad 的客服人员进行移动办公与客户接待。
开放平台 API/UI 集成
适合需要将企点能力接入 ERP、CRM、SRM、TMS、WMS 等企业既有业务系统的场景。
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Details
Type Commercial software
License proprietary
Last verified 2026-07-18
Ad slot 300 × 250 Ad
About the data
Stars / commit times sync automatically from the GitHub API; pricing and features are human-verified.