POP800 is a cloud customer service and online marketing platform for enterprise websites, focused on online consultation and customer service workbench scenarios. It helps websites connect communication and marketing by copying code to get started.

POP800 can be connected through channels such as websites, WeChat, apps, mini programs, Weibo, Aliwangwang, and QQ. It provides real-time conversation windows, visitor monitoring, intelligent visitor assignment, smart robots, multi-site management, anti-harassment settings, multilingual and multi-style settings, and marketing analysis and diagnostics.

The POP800 customer service backend management system is simple to operate and powerful. It supports multiple functions and window styles, one-click preview and changes at any time, with real-time data analysis, agent monitoring, and other statistical management features. The mobile customer service management system lets agents communicate anytime and anywhere, with messages received on mobile and desktop at the same time.

No self-hosted version or server configuration requirements are provided in the source material; POP800 is presented more as a SaaS service after registration and code integration. Client downloads are available for Windows, Mac, iOS, and Android. Users in China may especially note its WeChat binding, mini program, QQ, and Aliwangwang support, as well as filing, compliance, and domestic customer service response considerations.